


As a result, it is avoiding conditions that might interfere with reporting. Now Pulse monitors storage capacity and alerts Snap Kitchen's help desk via e-mail when the capacity reaches specific thresholds. Before Pulse, the company often ran out of space. Ensuring the company has adequate disk space available on its SQL servers is particularly important. Pulse keeps tabs on Snap Kitchen's servers and sends the company notifications when issues are starting to arise. That kind of lapse could affect the kitchens and stores for several days. Trying to check out customers without the POS system would be cumbersome, and Snap Kitchen wouldn't be able to capture the critical sales metrics that provide visibility into each store's inventory.
/cdn.vox-cdn.com/uploads/chorus_image/image/38819726/snap-thumb.0.jpg)
Any store outage means a loss in sales and sales data. The POS system run by Task is also critical. Snap Kitchen's SQL servers are critical resources that it must monitor to avoid any reporting-related disruptions. As a result, management can more accurately forecast the right mix of menu items each kitchen should make and the right mix of items to ship to each store. Its database engineers brought the surplus under control by developing sophisticated formulas for analysing sales data and identifying trends with respect to which items are selling well and which are not - and where they sell or don't. At one point, Snap Kitchen's surplus numbers were higher than it would have liked, which affected profitability. Without these reports, the company might produce too many of some items - products that would be pulled from the shelves because they didn't sell before the expiration date - and too few of other items - which means customers may not find their favourite items on the shelf. That visibility drives decisions around how many of each menu item to prepare and what quantities of each item to ship to each store. Snap Kitchen's managers run queries on the data throughout the day to understand what menu items are selling and where. It has approximately a dozen servers that it updates daily with sales data from the stores to support the generation of management reports. Reporting is particularly important to running the Snap Kitchen business successfully.
#Snap kitchen corporate software
Snap Kitchen evaluated the top software as a service (SaaS) solutions and selected TrueSight Pulse because of its functionality, simplicity and affordability. Snap Kitchen also wanted a customisable, real-time view into what's happening in its environment. Snap Kitchen was looking for a basic monitoring agent to monitor CPU, disk storage, and other resources, and notify the company of any issues. So, when Snap Kitchen wanted to add monitoring capabilities to ensure high availability of critical servers, it was clear a cloud-based solution was the way to go. They get the job done by putting together the right combination of cloud-based systems - for example, Snap Kitchen's point-of-sale (POS) system from Task Retail Technology and Microsoft Azure virtual infrastructure. Keeping critical systems running is a big job for Snap Kitchen's small IT staff. It's the job of IT to provide the information systems that track inventory, capture point-of-sale data, generate management reports, and generally run the business day to day. Although most people don't think about hi-tech when they're shopping at Snap Kitchen, technology plays a crucial role in enabling our employees to have exactly the right ingredients on hand, prepare thousands of menu items daily, and keep stores stocked with the right mix of products.
